2026 Kailash Mansarovar Yatra Bookings, Payments, Cancellation & Refund Policy

Booking Conditions

A tour booking for Mount Kailash Mansarovar Lake yatra has been made easy by Max Holidays. One just need to follow few simple steps to get enrolled in one of our Fixed Departure Group Tours to Kailash Mansarovar. Find out below some easy steps to book your travel to Kailash Mansarovar with us.

Know before you go

First & foremost, a traveller willing to receive expert advise for travelling to Mount Kailash Lake Mansarovar should collect all necessary information from our website and other available resources. Under the FAQ link, we have provided answers to some important frequently asked questions which may be useful for the person planning a visit to Kailash Mansarovar. Once the information is recieved and the traveller is confident that he/she is fit physically and mentally to visit Tibet for Kailash Mansarovar Yatra, more information can be collected from our highly exprerienced and dedicated Kailash Yatra team. At Max Holidays we ensure to provide each traveller with the most updated and best available information for a successful pilgrimage to Kailash Mansarovar. It is strongly advised that the traveler comprehend the inherently challenging and unpredictable nature of the Mt. Kailash Lake Mansarovar tour engagement, prior to execution of the booking.

Collecting travel information

Max Holidays is an Indian tour company duly Recognised by Govt of India, Ministry of Tourism. Our team consisting of travel advisors certified by a number of reputed travel bodies in India and internationally, including the American Society of Travel Advisors (ASTA), Pacific Asia Travel Association (PATA) and Indian Association of Tour Operators (IATO), Adventure Tour Operators Association of India (ATOAI), etc are available to provide you most authentic and updated information for this trip. Our travel advisors are regularly updating themselves and they are dedicatedly working to assist you with the best available travel information for Kailash Mansarovar yatra. Travellers may feel free to contact our travel advisors for necessary travel information. In the event a traveler remains unsatisfied with information conveyed via telephonic communication by a travel advisor, the traveler(s) shall write an email to the India head office, whereupon a senior travel advisor shall review the aforementioned complaint and provide further guidance in accordance with the traveler's specific requirements. Our travel advisors also provide some good reading material (trip brochures, maps, guidebook etc.) for the trip and specific website links where you can find more information to understand the available routes, nature of these trips, technicalities and risks involved, trip preparation etc. When you collect information from our travel advisors and/or visit our website to get travel information or make enquiry/bookings, you acknowledge having read and understood the 'Booking & Cancellation Policy' and ‘Terms of Services’ of Max Holidays. Fees for travel-related information and consultation furnished through our website and/or by our travel advisors constitute an integral component of the tour package price. Upon election to procure travel services, the client shall incur an immediate, non-refundable charge encompassing trip consultation, booking charges, and staff service fees. Said charges shall remain non-refundable, irrespective of trip cancellation by either party. These fees and charges for consultation, information, and services are levied contingent upon the traveler's satisfaction with pre-booking support and subsequent decision to proceed with booking the yatra tour package.

Tour Booking

Upon acquisition of requisite information deemed satisfactory by the prospective traveler and the intention to procure a tour booking through Max Holidays, a formal written booking request, inclusive of all pertinent tour booking documents and the stipulated registration fee, shall be submitted. Be advised that no booking shall be deemed 'accepted' by the Company until the full receipt of specified booking amount and all necessary documentation, culminating in the issuance of a Company-generated 'booking reference number' (Notwithstanding the foregoing, in the event the traveller elects to cancel the booking after paying the initial deposit, but prior to submission of requisite travel documentation, the stipulated cancellation fee shall remain deductible from funds previously tendered by the traveler to secure said booking). Electronic mail (email) is hereby recommended as a reliable medium for correspondence, with due diligence exercised in maintaining the confidentiality thereof. Further, all travel bookings and proposed travel dates remain contingent upon requisite permissions and entry visas issued by the relevant authorities in Tibet and Nepal. It is expressly informed that any and all dates proposed by the Company are provisional in nature and subject to change due to force majeure events, encompassing, but not limited to, the closure of international borders, delays in permit or visa issuance by competent authorities and/or embassies, insufficient participant numbers to warrant trip operation, political unrest, adverse weather conditions, technical malfunctions, pandemics, civil disturbances, strikes, industrial actions, or any other event as defined under Force Majeure conditions.

Booking Documents

To secure a reservation for the Kailash Mansarovar Yatra fixed departure tours, prospective participants must possess a passport with a minimum validity of six months from the scheduled commencement date of the aforementioned tour. For making a booking with us the traveller must read (if require, a translated version in their own language) and subsequently accept our Booking & Cancellation Policy’ and ‘Terms of Services’ by the way of completing and signing the booking documents. The following documents are required for Initial booking / registration process with Max Holidays:

1. Clear, colour scanned, self-attested photocopies of traveller's valid passport,
2. Original copies of Registration Form (Booking Form) duly filled and signed,
3. Photocopy of document confirming successful payments for the booking amount,
4. Photocopy of traveller's Aadhar Card (Indian passport holders only),
5. Photocopy of traveller's Voter ID card (Indian passport holders only),
6. Photocopy of PAN card of the person making the payments (Residents of India only),
7. Latest coloured, passport size photograph of the traveller as required for China Visa,

Booking confirmation

Upon receipt of all requisite booking documentation and the stipulated advance payment, our office shall issue a formal written confirmation, inclusive of a booking confirmation/reference number, to the traveler or their authorized representative. Said confirmation serves as acknowledgment that the traveler's name has been provisionally registered for a scheduled pilgrimage to Kailash Mansarovar within the ensuing months; however, be it noted that said pilgrimage is contingent upon the procurement of necessary approvals and permissions from relevant local governmental authorities and embassies of the countries of transit; absent such approvals, the aforementioned booking shall remain tentative and without prejudice.

Payment Policy

Trip price & Inclusions

All prices are per head, inclusive of sharing accommodation, veg food, ground transport, tour guides, fuel charges, necessary permit, necessary China visa for Indians (please check trip brochure for an updated list of inclusions and exclusions). The Company shall exercise diligent efforts to maintain the initially quoted price of services and tour packages throughout the designated year. However, the Company expressly reserves the unqualified right to adjust the price of the trip package, or portions thereof, at any time prior to or during the trip, without prior notification, in the event of increases to fuel costs, alterations to governmental taxes, augmentations to visa fees or permit charges, significant currency exchange rate fluctuations, elevations in airfares, escalated fees or charges imposed by ground operators in Nepal or Tibet, increased flight/helicopter ticket prices, or any other price modifications that are beyond the Company's direct control. Any increment in trip costs arising from fare increases or other surcharges shall be the sole responsibility of the traveler and payable in addition to the agreed-upon trip price. In the event of the traveler's refusal to remit such additional sums, the Company reserves the right to deny participation in the trip, and all prior payments made by the traveler shall be forfeited as liquidated damages.

Important price exclusions

Few of the important additional expense incurred on traveller for Kailash Mansarovar yatra are as below :

1. Charges for flights/transport from home to the trip starting point and back,
2. Any insurance,
3. Visa fee (Other than Indian passport),
4. Mule, porter or jeep charges for Mt. Kailash parikarama/kora,
5. Medical expense in the event of hospitalisation,
6. Emergency evacuation expense, if any,
7. Accommodation & meals for extended length of stay due to delay in the trip,
8. Any extra expense incurred due to change in the trip itinerary or services on demand of the traveler or in ‘Force Majeure’ events,
9. Additional expense for hotel, food or transport services for additional days, if the trip is returning before the scheduled time and day,
10. Additional expense for any hotel or transport upgradation in any country or city,
11. Courier charges and other expenses for sending or receiving the passport and/or other documents/items
12. Charges for bank fee and currency exchange difference for receiving payments or making refunds,

Acceptable Currency

Indian travellers : The Company accepts payments in Indian Rupees from all Indian citizens, making transactions through their own Indian Bank or through other sources as may be permitted by the law.

NRIs and Foreigners : All non-Indian passport holders (NRIs & Foreigners) must pay for their bookings only in authorised and acceptable foreign currency. American Dollars ($), British Pounds (£), Euro (€), Canadian Dollars (CA$), Singaporean Dollars (SG$), Australian Dollars (AU$) and many other internationak currencies are widely acceptable. If a Foreign traveller or NRI wishes to pay for any service in Indian Rupees (₹), he/she must provide us a copy of Currency Exchange Certificate of equivalent or a higher value. All invoices in INR will attract 5% GST on total transaction. .

Discounted offers

The Company keep floating discounted offers and special booking schemes for promotion of various trips. These offers are completely at the discretion of the Company and the terms of those offers/schemes can be changed anytime thereafter without assigning any prior notice. The Company also retain the right to withdraw or modify the offers/scheme anytime without assigning any notice. It is totally at Company’s discretion to confirm or reject any booking under such schemes. To bring more travellers we keep floating attractive schemes and offers, which may be seen on our website, social pages or in our promotional advertisements. None of the two (or more) schemes/ offers / deals (including Early-Bird offer, Last Minute booking discount, Super-Flexi payment plans, Festival Offers etc) can be clubbed with each other or any other offer or discounts. While making the query with us, the traveler clearly need to mention the details of special offer under which he/she wish to book a trip. Services and bookings for all schemes and offers are subject to availability only. Trips once booked under such offers/scheme cannot be shifted to any other offer/scheme introduced by us at a later stage, even if the new offer is with more discounts or higher customer benefits. Such deals and offers are a part of Company’s marketing strategy and the Company retain the right to decide upon the price of the yatra. No claim whatsoever will be entertained in this regard. All bookings, Cancellations and Refunds will be only as per the booking agreement signed between the Company and traveler/s.

Company’s service charge

Pursuant to the election to procure travel arrangements through Max Holidays, the traveler acknowledges and understands that Max Holidays, a private tour operating company duly recognized by the Government of India, Ministry of Tourism, functions solely as an intermediary and does not possess ownership of hotels, airlines, helicopter services, tour guides, vehicles, or other related assets. The scope of services provided by Max Holidays encompasses travel consultation, dissemination of pertinent travel information, provision of trip itineraries, and facilitation of communication with vendors and local service providers for the purpose of securing necessary travel bookings on behalf of the traveler. All quotations, charges, and trip costs specified on the company website and within booking documentation represent per-person assessments and include a non-refundable and non-transferable component designated for pre-booking consultation fees, brochure and information disbursements, and staff service remuneration. In the event of trip cancellation, whether in whole or in part, initiated by either party, irrespective of the underlying cause, including but not limited to, governmental lockdowns, denial of essential travel authorizations or visas, or the occurrence of a Force Majeure event, said component shall remain non-refundable and non-transferable. Travelers are strongly advised to meticulously review all brochures and trip booking documents prior to submitting a travel booking request. Max Holidays strongly recommends against initiating a booking in instances where the traveler expresses dissent or non-acquiescence with the company's established business policies and associated charges.

Advance Payments

The traveler is obligated to remit an interest-free advance deposit concurrently with the booking (registration) of the tour. All payments shall be payable to Max Holidays India Pvt Ltd., New Delhi, India, and shall be remitted either via electronic funds transfer (NEFT/RTGS/IMPS) or by means of a bank cheque, exclusively into the Company's designated bank account. International transactions must be made using SWIFT bank payment system only (Check our bank account details here). The advance payment required for a given transaction may vary depending upon the specific tour package, itinerary, and promotional offers extended by the Company periodically. Be it duly noted that the initial deposit remitted by the traveler shall include a non-refundable, non-adjustable, and non-transferable component, in whole or in part, as stipulated within the trip booking documentation submitted by the traveler. Said non-refundable portion represents the Company's service fees, as previously indicated, and shall be deducted from any applicable refunds. Deduction for Company’s service fees upon cancellation shall apply irrespective of the cause or stage of cancellation, inclusive of circumstances enumerated under ‘Force Majeure’ clauses. All such cancellation charges are disclosed during the course of communication and are further detailed within the tour booking documents.

Balance Payments

Full and final payment shall be rendered to the Company no later than sixty (60) days prior the scheduled commencement date for the trip, or at the time of Tibet entry permit application, whichever event occurs first. Bookings are deemed 'confirmed' only upon the Company's receipt of timely and complete payment, coupled with all requisite documentation and information from the traveler. The onus rests upon the traveler to remit payments punctually and to warrant the veracity and completeness of all submitted booking documents. In the event of untimely payments or incomplete/deficient information or documentation, the company bears no responsibility for non-processing or cancellation of bookings, or for the denial of necessary permits by relevant authorities. The Company reserves the unencumbered right to deny participation and cancel the traveler's booking should payments be overdue or should submitted information or documentation be delayed, incomplete, or false. In such instances, all payments previously tendered are subject to forfeiture, and the traveler shall be liable for cancellation fees as stipulated in the Company's cancellation policy and the 'Booking Agreement'. The Company strongly advises that the traveler meticulously review the Company’s payment, booking, cancellation, and refund policies prior to finalizing any travel arrangements. Furthermore, if the traveler does not accept the Company's terms and conditions, he/she should not book any travel service with Max Holidays.

How to pay

The Company facilitates its customers with various easy payment methods which are listed on our website. To check more information on this go to page How to Pay. The law of India does not allow Non Indian travellers to make payments in Indian Rupees and if does, the traveller shall be liable to pay GST @ 5% on total tour purchase value.

Invoice & Receipts

The traveler may obtain receipt voucher immediately against all payments made by you to our office. A 'Tax Invoice' is issued by us for all bookings and sent to the customers against full payments, only after completion of the services. If you wish to obtain a copy of your payment receipt or invoice, please write an email to our 'Accounts Department' at accounts@maxholidays.com or call them at 009111 45026500.

Goods & Service Tax (GST)

Please be advised that Goods and Services Tax (GST), the rate of which may vary depending on the specific nature of the service procured, is the sole responsibility of the traveler and shall be payable in addition to the agreed-upon service cost. The Company is legally obligated to collect such taxes from its customers in consideration for services rendered, and conversely, customers bear the concomitant legal obligation to remit said taxes without exception. Unless explicitly stated otherwise, all quotations and offers presented are exclusive of applicable GST, which shall be itemized and charged separately at the time of billing. Any modifications to the prevailing tax framework or the imposition of new levies by Central or State Governmental authorities shall be the financial responsibility of the travelers and payable as an additional charge. The schedule of applicable GST rates for various services is as follows.

• For Tour Package Purchase: 05% GST on total amount,
• For Consultation & Information Services: 18% GST on service fee,
• For Cancellation Invoice: 18% GST on cancellation fee,
• Flight Ticket Bookings: 18% GST on Company's service charges.

TCS (Tax Collection at Source) uder LRS Limit

Effective October 1, 2023, pursuant to the prevailing Foreign Exchange Management Act regulations promulgated by the Government of India, all resident Indian individuals are hereby mandated to remit Tax Collected at Source (TCS) at a rate of 5% (five) percent or/and twenty percent (20%) of the aggregate cost of any international tour package. Said TCS amount shall be payable in advance by said resident Indian individuals concurrent with the payment for their respective international tour bookings. Read More about TCS

(To view TCS information on Govt of India Income Tax Portal Click Here)

Bank fee and charges

Making payments: The customer shall bear all bank fees and charges associated with payments remitted to Max Holidays. Indian passport holders, whether residing in India or abroad, who maintain an Indian bank account, are permitted to remit payment in Indian Rupees (INR). Non-Indian passport holders are required to remit payment exclusively in foreign currency (e.g., USD, GBP, EUR, AUD). Payments received in INR for bookings made by Non-Indian passport holders shall be subject to a Goods and Services Tax (GST) of a minimum of 5%, which shall be the sole responsibility of the traveler. The 'Amount Received' shall be defined as the amount ultimately credited to Max Holidays' bank account, net of all online bank fees, charges, and applicable currency exchange rates. Said Amount Received shall be duly credited to the traveler's tour booking account. Any discrepancy arising between the invoice amount and the actual amount credited to the Company's bank account shall remain the responsibility of, and be payable by, the customer/traveler.

Receiving refunds: All payments remitted to the Company by travelers for tour bookings shall be interest-free. Refunds, when due, shall be issued by the Company solely in Indian Rupees (INR), in compliance with regulations promulgated by the Reserve Bank of India (RBI). For international refunds, intermediary banking institutions are authorized to convert the INR refund amount into the lawful currency of the jurisdiction in which the traveler is authorized to receive payment. Upon the effectuation of a refund, the Company shall transfer the applicable INR amount, and the traveler shall receive the equivalent amount in their local currency, subject to the deduction of any intermediary bank fees or charges. All expenses associated with the completion of international payment refund forms (Form 15CA/CB), and bank fees for SWIFT transfers, shall be borne exclusively by the beneficiary in such refund instances. Funds credited to our designated bank account shall constitute conclusive evidence of receipt of payment from the customer, and in the event of a refund, the Indian Rupee (INR) equivalent value of said funds as initially received by the recipient's bank shall be the basis for determining the refund amount.

Cancellation Policy

Trip Cancellation

In contrast to standard tour and travel arrangements, bookings for the Kailash Mansarovar pilgrimage are subject to stringent cancellation provisions, potentially imposing financial liabilities upon the traveler. Prior to confirming a booking, the traveler is hereby placed under obligation to comprehend fully the stipulated booking and cancellation terms. Should the traveler find the Company's policies unpalatable, the traveler is advised not to proceed with securing a Kailash Mansarovar tour under the Company's auspices. By initiating a booking request and remitting the requisite booking deposit, the traveler acknowledges that they have meticulously perused and comprehended, potentially via a translated version in their native language, the applicable terms and conditions. Furthermore, the traveler, acting under their own volition, without any duress, voluntarily consents to be bound by the prevailing Booking & Cancellation Policy’ and ‘Terms of Services.

The subsequent clauses delineate the overarching terms and conditions governing the cancellation of bookings for the Kailash Mansarovar Yatra. It is hereby stipulated that these terms may be subject to variance as expressly stipulated within the booking documents, particularly in instances of promotional offers or amendments duly promulgated by the Company. In the event of discrepancies, the cancellation terms articulated within the Booking Documents shall be deemed final and shall supersede any conflicting provisions contained herein:

• Voluntary refund: Max Holidays hereby offers a gratuitous cancellation provision for Kailash Mansarovar Yatra bookings. This shall be deemed a 'Voluntary Refund' by the Company, applicable to the amount remitted by the traveler as registration for participation in a group tour to Mt. Kailash. In the event the traveler elects to rescind their booking within a period of seventy two (72) hours from the submission of the booking deposit, a full refund shall be issued, equivalent to the net amount credited to the Company's designated banking institution, post deduction of all applicable bank fees and charges. Said refund shall be processed via the original method of payment to the bank account of the remitter only. All bank fees and charges incident to said transaction shall be the sole responsibility of the traveler and shall be deducted from the gross amount received by the Company.
• Cancellation after 72 hours of booking: Upon initial deposit with Max Holidays for travel booking processing, and subsequent to the 'Voluntary Refund' cooling-off period of seventy two (72) hours, should the traveler elect to withdraw from or cancel the intended trip, a formal written cancellation request transmitted via e-mail to Max Holidays Delhi office shall be mandatory (telephonic cancellations being expressly invalid). The advance deposit remitted at the time of tour booking, as previously disclosed, encompasses non-refundable pre-booking travel consultancy fees and staff service charges, the imposition of which is communicated to the traveler through brochures, booking documentation, and website disclosures prior to booking. The following cancellation charges shall apply to travel bookings processed hereunder:
  • Within 72 hours from payment: ZERO Cancellation
  • After 72 hours of booking: As stated in the Booking Documents
  • Between 60-46 days before trip date: 25% of the trip cost will be charged
  • Between 45-31 days before trip date: 50% of the trip cost will be charged
  • Between 30-0 days before trip date: NO REFUND applicable
• Cancellation before Tibet Permit Preperation: Max Holidays, its Officers, Owners, Directors, Staff, Associates, Partners etc do not take any liability or responsibility for cancellation of the trip due to any 'Force Majeure' situation arising at the part of the Company or the traveler. In the event of cancellation of the trip before we have sent permit application and payments to our partners or authorities, the amount paid by the traveller is refundable after deduction of Company's service charges and consultation fee as mentioned in the documents. The clause may differ on the Booking Form and the same will supersede the cancellation clause mentioned here in this section. However, in any and all circumstances, if the trip cancellation is made by the traveller with less than 60 days notice, the cancellation charges mentioned herein above, shall apply.
• After Tibet Permit Chart Preperation or Submission: After preparing the final chart which is usually 45 days before the travel date, and processing the group application for necessary Tibet entry permits through Company's authorised partners, no modification or cancellation request will be permitted to any traveller. Any cancellation or withdrawal of the booking by the traveller before submission of permit application with Chinese Authority in Lhasa will be completely subject to approval by the Company. if approved, cancellation fee mentioned above will apply. In any and all kind of approvals by the Company a minimum of INR 15,000 per person will be charged (including Company's non-refundale fee as stated in the booking forms). After applying the Tibet entry permits with Authorised body of China, in the event when the permit application is not accepted by the concerned authority (or if permit is not granted due to any reason, after submission) for any traveller or a group of travellers, the yatra of the traveller/s will be cancelled automatically due to non-grant of necessary permits or visa. In such ‘Force Majeure' case, the traveller will be eligible to receive their tour payments back in their accounts after deducting the Service charges and Consultation fee of Max Holidays (As stated in the Booking Documents) and US$390 Permit application processing charges for the authorities and all intermediary agencies/partners.
• After applying the Tibet entry permits, if there is no problem in getting the permit; or in the event when the travel permit has been issued; or in the event when the trip has launched; but the traveller is willing to withdraw his/her name from the trip due to any unforeseen reason/s (such unforeseen circumstances include delay in grant of permit or visa, change in travel dates or routes etc); or if any traveller is rejected from the trip by the tour guide or any authorised officer of the Company or authorities; no refund will be applicable and the traveller will be liable to pay the full trip cost to the Company.
• Force Majeure cancellations : Keeping into consideration the unpredictable nature of trips to Kailash Mansarovar and world scenario after spread of COVID19, it is important for the travellers to understand the 'Force Majeure' cancellation clauses. All trips to Mt. Kailash and Lake Manasarovar are operated under extremely tough climatic conditions and with limited availability of tourism infrastructure including food, lodging, etc. The level of uncertainty in Kailash Yatra is ‘very high’ not only due to climatic conditions but also due to global situation, diplomatic reasons, political interference, frequently changing policies of concerned Chinese authorities etc.
• Non-Grant of necessary permissions : In the event when a traveller has completed the Registration formalities, have paid the money and have also completed all necessary paperwork for the trip, but the trip is not going due to non-grant of entry permission (or delay in grant of such permissions) by the concerned Govt offices or Authorities due to any reason, the Company shall refund the payments to the travellers after deducting the non-refundable charges as mentioned on the booking documents. If the permit application was sent, but the permit for any traveller/s has not been granted due to any known or unknown reason, we shall debit additional US$390 to the travellers account being permit application charges for intermediary agencies/agents.
• After receiving the permits : No changes or cancellation is permitted to any participant after the Tibet authority has issued the permit. In such cases cancellation of a trip will attract full retention on traveller equivalent to the cost of the invoice.
• Upon visa rejection after receiving the permits : If the permit has been purchased for the traveller and the visa is rejected by the China embassy due to any reason (kindly note embassy does not provide us any reason for such rejection and we are not liable to provide you the same), the minimum cancellation amount levy on the traveller will be USD 380 for the permit submission and cancellation process in addition to INR 15,000 +18% GST for Company’s service charges. The applicable refund will be only refunded after receiving the same from the authorities/vendors. In most cases it takes more than 30 days to complete this process.
• Cancellation due to medical reason : It is highly recommended that the traveler ensure for his/her good physical and mental health to undertake the challenging travel to Kailash Mansarovar. The traveller before booking the trip and placing the initial deposit, the traveler must consult with a qualified doctor. The traveller will require to submit a Medical Clearance Certificate from a qualified doctor 30 days prior to the trip departure date. In the event if the traveller is marked in 'risk' by the doctor or if the traveller is declared 'unfit' for travelling to such a high altitude region; the Company shall reject to take him/her onboard and his/her trip will be immediately cancelled. In such Force Majeure cancellation case, no refund will be applicable.
• Cancellation of bookings purchased under special deals and offers: All bookings made under special offers, including but not limited to, ‘Super-Flexi Easy Payment Plan’ (SFEP), ‘Early Bird Offers (EBO)’, ‘Last Minute Deals (LMD)’, ‘Customer Loyalty Discount (CLD)’, other Festival Offers' and other marketing campaigns introduced by the Company time to time, are lucrative but they are tied with strict cancellation and refund policies. In most cases, those benefits to customers come with strict nonrefundable, non-adjustable and non-transferable payment conditions. It is necessary that the traveler read the trip brochure, booking agreement carefully and understand such policies of the Company, before putting a deposit to confirm their participation in one of our trips. No refund claim whatsoever will be entertained once the payments is deposited to secure a booking with us under such special offers. Such offers cannot be used in conjunction with other promotional offers and discounts. The Company retain the right to refuse any booking and to alter or terminate any or all of the offers without prior notice. The Company retains the right of final approval of application by the customers.

Un-utilised Services

Once the trip is launched, there shall be no refund or adjustment applicable for any ‘un-utilised’ services of the tour. The customers accept not to have any right to claim such refunds or adjustments, during or after the trip, against suchany unutilised service.

International flight tickets

As guided and repeatedly informed Kailash Mansarovar travel is full of uncertainties. Change in travel dates and duration is a very common and a well known part of this trip, even when the permit/visa application has been submitted. This is due to several reasons forced by international and local political reasons of China, delay in getting permits/visa, weather issues etc. We strongly recommend that the travellers should not book their flight tickets before receiving the permits to visit Tibet. If the travellers are concerned for increase in flight ticket cost at later stage and he/she/they want to buy their flight tickets by accepting the risk of trip delay or cancellation, we recommend that they should buy only a refundale flight fare with date flexibility option. Such flight tickets does not fall under our tour service / cost list and Max Holidays does not take any responsibility for any loss to the traveller due to such changes/cancellatios. As guided and repeatedly informed Kailash Mansarovar travel is full of uncertainties. Change in travel dates and duration is a very common and a well-known part of this trip, even when the permit/visa application has been submitted. This is due to several reasons forced by international and local political reasons of China, delay in getting permits/visa, weather issues etc. We strongly recommend that the travellers should not book their flight tickets before receiving the permits to visit Tibet. If the travellers are concerned for increase in flight ticket cost at later stage and he/she/they want to buy their flight tickets by accepting the risk of trip delay or cancellation, we recommend that they should buy only a refundable flight fare with date flexibility option. Such flight tickets does not fall under our tour service / cost list and Max Holidays does not take any responsibility for any loss to the traveller due to such changes/cancellations.

Refund Policy

Every customer must take a written confirmation from our office for applicable refund against any cancelled trip or services. Such refunds shall be initiated by our accounts department within 15-30 working days after completion of the trip and/or after receiving the same from various parties, vendors and authorities in India/Nepal/Tibet etc. It is to be noted that all payments received by the Company from travellers for thier tour bookings are interest free. The refund will be made by the Company in Indian Rupees only after deducting applicable bank fee/charges, intermediary bank fee, Company service charges (as applicable), trip cancellation fee based on the cancellation policy, Govt taxes and other charges as may occur in sending the payments to the account of the traveller. There is 18% GST (Goods & Service Tax of Indian Govt) applicable on all trip cancellation invoices and also on our consultancy charges which will be chargeable over and above the invoice value.

• Payment refund to residents of India : All applicable refunds to residents of India, will be done in the Indian bank account of the person who has made the payment or in other bank account from where the booking payment was received on behalf of the traveller. To initiate such refund we require an authority letter from the traveller in a prescribed format where the bank account details are to be provided to our accounts department for receiving the amount. It is mandatory to complete all such refund procedures and provide a NOC from the traveller himself/herself to our accounts department, before receiving the final refunds.
• Payment refund to Indians living abroad and to other foreign passport holders : In the event when we have received payments from our customers from an international location or bank in any foreign currency (or even in Indian Rupees), we shall send a refund to the same bank account through SWIFT bank transfer system (or through the same channel from which the payment was received by us). It is to be noted that outward remittances are expensive in India and each outward remittance requires lengthy paper work by the Company, its accountants and bankers. We shall pay the refund in Indian rupees only and the intermediary bank shall credit the amount to the receiving party in his/her local currency (USD/AUD/GBP/Euro etc.) based on the currency exchange applicale on the date of the refund transaction. All such expenses occurring for outward remittance and the difference in the currency rate will be borne by the traveller / customer only. We do not accept INR payments from Non-Indian passport holders as sending refund against such payments requires NOC and eFIRC copies form the Indian Bank through which the payment was routed to us by the customer. Therefore while transferring the payments to our Indian Bank account the traveller / remitter requires to ensure that he/she is using currect channel to pay the money and the payment sould reach in our bank account in Foreign currency only. The final amount credited in our bank account (after all fee, charges, exchange rate levy by the bank) will be considered as 'amount received' and the refund amount will be calculated accordingly.
• Refunds against cash payments : Against all cash payments made by the travellers, the refund will only be made through bank cheque or NEFT/RTGS transfer system. We do not have a provision to pay the refund amount in cash or via UPI. Such refund amount will only be paid to the bank account of the traveller. In the event when the refund amount is more than INR 20,000 for the financial year, we may require a copy of the PAN card of the traveller.

Force Majeure

Force Majeure : Know about ‘unforeseen circumstances’ and ‘situation beyond the control of the Company or its representatives’

At many places, we have mentioned about Force majeure cases, which include unforeseen circumstances and situation beyond the control of the Company and its management or representatives. These Force majeure cases mainly refer to the situations or circumstances including, but not limited to, weather conditions, natural disaster, pandemic situation, lockdown, technical failures, delay in operation of flight or train, bad road conditions, delay in issuing the permit or visa by the concerned authorities, rejection of the entry visa, strikes, riots, war situation, accident, terrorist activity, political closure, not opening of the borders due to lockdown situation or any other reason, industrial disputes, health of the traveler, sudden change in policies of the Govt or concerned authorities in the land of travel, sudden hike in fuel charges, fluctuation in currency exchange rate, any other situation categorically falling under Act of God, misbehaviour or misdeed by any trip participants etc. The traveler must know and understand, that, the Company do not take any responsibility for cancellation or delay (partially or completely) of the trip and also for any additional expense incurred due to such situations or reasons. All additional expense incurring due to any forced change, cancellation, postponement or delay of the trip (or any service) due to Force majeure reasons are to be paid by the traveler only over and above the trip cost, before or at the time of consumption of the service. The Company do not accept any liability to pay for the same. Also once the trip is launched, there will be no refund applicable for any unutilised services, if the trip itinerary is changed, trip is stopped or delayed or cancelled due to any such Force majeure conditions.