The following conditions constitutes an ‘Agreement’ between 'Max Holidays India Private Limited' (also referred as Max Holidays, The Company, Company, We, Our, Us hereinafter) and the ‘Traveller’ (also referred as customer, travellers, pilgrim, he/she, him/her, you/your hereafter). While booking a Kailash Mansarovar tour package with ‘Max Holidays’ the ‘Traveler’ confirms that he/she has read, understood and is in absolute accepted with these policies mentioned herein below, under the website link Terms of Service and also others specified in the tour booking documents (also ‘Booking Form’ and/or ‘Booking Agreement’ and/or ‘Registration Form’) etc. These business policies and booking conditions are strict and they are designed based on the challenging and unpredictible nature of Kailash Mansarovar travel. The Management of 'Max Holidays' recommend that those who do not agree to our business policies and booking conditions, should refrain from booking this tour with us.
A tour booking for Mount Kailash Mansarovar Lake yatra has been made easy by Max Holidays. One just need to follow few simple steps to get enrolled in one of our Fixed Departure Group Tours to Kailash Mansarovar. Find out below some easy steps to book your travel to Kailash Mansarovar with us.
First & foremost, a traveller willing to receive information and assistance for Mount Kailash Lake Mansarovar travel should collect all necessary information from our website and other available sources. Under the FAQ link, we have provided answers to some frequently asked questions and the same can be very useful for the person planning to visit Kailash Mansarovar. For more information or any clarification he/she may contact Max Holidays office through email, phone call, whatsapp, website, social websites etc. Our dedicated team of professionals ensures to provide you with the latest and best available information for pilgrimage to Mount Kailash. It is highly recommended that the traveller must understand the challenging and unpredictible nature of this trip, before proceeding with the bookings.
We at Max Holidays are among a very few Indian tour operators who are Recognised by Govt of India, Ministry of Tourism. Our team consists of travel advisors certified by a number of reputed travel bodies in India and internationally, including the American Society of Travel Advisors (ASTA), Pacific Asia Travel Association (PATA) and Indian Association of Tour Operators (IATO). They are regularly updating them and dedicatedly working to assist you with the best available travel information for Kailash Mansarovar travel. Travellers may feel free to contact our travel advisors for necessary travel information. If the traveler is not satisfied with any information supplied telephonically by a travel advisor, we request that he/she write an email to our India head office so that a senior travel consultant may look into the same and guide the traveler further according to his/her requirements. Our travel advisors also provide some good reading material (trip brochures, maps, guidebook etc.) for the trip and website links where you can find more information to understand the available routes, nature of these trips, technicalities and risks involved, trip preparation etc. When you collect information from our travel advisors and/or visit our website to get travel information or make enquiry/bookings, you acknowledge having read and understood the 'Booking & Cancellation Policy' and ‘Terms of Services’ of Max Holidays. Charges for all such travel information and consultation provided by us through our website and/or by our travel advisors, is an intergrated part of our tour package cost. When you decide to book a trip with us you will be instantly charged a certain amount being non-refundable fee for pre-booking trip consultation and staff services. Such charges will stand non-refundable in the event of trip cancellation for any reason from either side. Such fee and charges are collected only when you decide to proceed with booking your yatra tour package with us.
Once the traveller has obtained all necessary information to his/her satisfaction and he/ she wish to make a tour booking with our office he/she must send a written booking request along with the tour booking documents and registration fee as may be required for the trip. No booking is considered 'accepted' by the Company unless the booking amount and documents are received by us and a 'booking reference number' is issued by our office. We recommend using email as a reliable source of correspondence and keeping the information safe. Your travel bookings and travel dates are further subject to necessary permissions and entry visa from the concerned authorities and embassy. It is to be noted that all dates proposed by the Company are tentative and subject to change in unforseen situations, including but not limited to, not opening of the international borders for visit, delay in permit or visa by the authorities and embassy, inadequate number of trip participants to operate the trip, political closure, weather condition, technical failure, pandemic, riots, strike, industrial disputes or any other situation mentioned in Force Majeure conditions.
To reserve a seat in our Kailash Mansarovar Yatra fixed departure tours, one must ensure that he/she has a passport which is valid for a minimum period of six months from the date of commencement of the trip. For making a booking with us the traveller must read (if require, a translated version in their own language) and accept our Booking & Cancellation Policy’ and ‘Terms of Services’ by the way of completing and signing the booking documents. The following documents are required for Initial booking / registration process with Max Holidays:
Note: Photocopies of all documents should be clear and self-attested by the traveller/ owner. Please affix a photograph on Registration Form and mention you name on the backside of your other photo before sending us. The photograph should be exactly as required for China visa.
As stated above, on receiving the complete booking documents and advance booking amount, our office shall send written confirmation to the traveler or to the person making bookings on behalf of the traveler, along with a booking confirmation/reference number. This confirms that your name has been listed in one of our trips scheduled to depart for Kailash Mansarovar in the following months, however, these trips require further approvals and permissions from the local govt and embassies of the countries of travel and unless the same are issued traveler’s bookings remain tentative only.
All prices are per head, inclusive of sharing accommodation, veg food, ground transport, tour guides, fuel charges, necessary permit, necessary China visa etc. (please check trip brochure for an updated list of inclusions and exclusions). We take utmost care for not increasing the price of our service or the cost of the tour package during the year. But, in the event of hike in fuel price, change in Govt taxes, increase in visa fee or permit charges, major fluctuation in the currency exchange rate, air fare increase, increase in fee or charges by Nepal or Tibet ground operator, increase in price for flight/helicopter tickets and other changes in the prices which are beyond our control, the Company retains absolute right to increase the price of the trip package or a part of the trip, without any notice at any time ‘before or during’ the trip. Additional payments caused due to such hike must be paid by the traveler in addition to the agreed trip price. Upon refusal by the travellers to pay such additional amounts the Company shall retains the right to reject his/her participation in the trip and all payments made by the traveler will be forfeited.
Few of the important additional expense incurred on traveller for Kailash Mansarovar yatra are as below :
Indian travellers : The Company accepts payments in Indian Rupees from all Indian citizens, making transactions through an Indian Bank or through other sources as may be permitted by the Law.
NRIs and Foreigners : All non-Indian passport holders (NRIs & Foreigners) must pay for their bookings only in authorised and acceptable foreign currency. American Dollars ($), British Pounds (£), Euro (€), Canadian Dollars (CA$), Singaporean Dollars (SG$), Australian Dollars (AU$) and many other internationak currencies are widely acceptable. If a Foreign traveller or NRI wishes to pay for any service in Indian Rupees (₹), he/she must provide us a copy of Currency Exchange Certificate of equivalent or a higher value. All invoices in INR will attract 5% GST on total transaction. .
The Company keep floating discounted offers and special booking schemes for promotion of various trips. These offers are completely at the discretion of the Company and the terms of those offers/schemes can be changed anytime thereafter without assigning any prior notice. The Company also retain the right to withdraw or modify the offers/scheme anytime without assigning any notice. It is totally at Company’s discretion to confirm or reject any booking under such schemes. To bring more travellers we keep floating attractive schemes and offers, which may be seen on our website, social pages or in our promotional advertisements. None of the two (or more) schemes/ offers / deals (including Early-Bird offer, Last Minute booking discount, Super-Flexi payment plans, Festival Offers etc) can be clubbed with each other or any other offer or discounts. While making the query with us, the traveler clearly need to mention the details of special offer under which he/she wish to book a trip. Services and bookings for all schemes and offers are subject to availability only. Trips once booked under such offers/scheme cannot be shifted to any other offer/scheme introduced by us at a later stage, even if the new offer is with more discounts or higher customer benefits. Such deals and offers are a part of Company’s marketing strategy and the Company retain the right to decide upon the price of the yatra. No claim whatsoever will be entertained in this regard. All bookings, Cancellations and Refunds will be only as per the booking agreement signed between the Company and traveler/s.
While choosing to book a trip with us, this is to be taken into consideration by the traveler, that, Max Holidays is a private tour operating Company (duly recognised by Govt of India, Ministry of Tourism) and it does not own any hotel, flight, helicopter, tour guides, vehicles etc. The area of services of Max Holidays include providing travel consultation, best available travel information, trip brochures, communicating with the vendors and other local service providers to organise necessary travel bookings on behalf of the travellers. All quotations, charges and trips costs mentioned on our website and in the booking documents are for each person and includes amount for Company’s pre booking consultancy fee, brochure and information charges and staff service charges, which are non-refundable and non-transferable in the event of cancellation of a trip (completely or partially) from either side, due to any reason whatsoever it may be, including Lockdown situation, non-grant of necessary travel permissions or visa or any other 'Force Majeure' situation. Please read the brochures and trip booking documents carefully before placing a travel booking request. We strongly recommend that you should not book your trip with us, if you do not agree with our business policy and charges.
It is mandatory for the traveler to pay interest free advance deposit at the time of tour booking (registration). All payments must be issued in favour of Max Holidays India Pvt Ltd. New Delhi, India and the same must be deposited or transferred in the Company's bank account through Online Banking (NEFT/RTGS/IMPS) or a Bank Cheque only. International transactions must be made using SWIFT bank payment system only (Check our bank account details here). Payable advance amount for such transaction may differ for various tour packages, routes and various offers floated by the Company time to time. It is to be noted carefully, that the initial booking amount paid by the traveller includes a non-refundable, non-adjustableand non-transferable amount (fully or partially) as mentioned in the trip booking documents submitted by the travellers. Such non-refundable amount is charged as Company’s service charges as mentioned above and will be deducted from the payments at the time of making refunds. The Company’s service charges are deducted in the event of cancellation of the trip, irrespective to the reason or point of cancellation of the trip, including the situations/circumstances as listed in the ‘Force Majeure’ causes above. All such cancellation charges are pre-informed during the course of correspondence and the same are also mentioned in our tour booking documents.
Full balance payments must be received by the Company atleast 45 days prior to the trip commencement date incase of individual booking or 60 days prior to date incase of a group of six or more travellers or at the time of Tibet entry permit application (whichever is earlier). No booking is considered 'confirmed' unless full and timely payments are received along with all necessary documents and information from the traveller. It is the responsibility of the traveller to provide us timely payments and to ensure that all booking documents provided by the traveller are true and complete. In the absence of timely payments or incomplete information / documents from traveler, we shall not be able to process his/her/their tour bookings further and shall not be responsible for cancellation of his/her/their trip or non-grant of necessary permissions by the concerned authorities. The Company, retain absolute right to refuse to take the traveller on-board in our group by cancelling his/her participation in case timely payments are not received by us or if the information or/and documents supplied by the traveller for trip are delayed, incomplete or false. In such case all payments made by the traveler will be forfeited and he/she will be liable to pay the cancellation fee to the Company as mentioned below in general cancelation policy and set forth in the ‘Booking Agreement’. The Company recommend that, the traveler must read our payment, booking, cancellation and refund policies completely & carefully, before proceeding with your travel bookings with us (in his/her own language if he/she does not understand English well). The company further insists that, if the traveler is not in acceptance with Company such terms and conditions, he/she should refrain from booking a travel service with Max Holidays.
The Company facilitates its customers with various easy payment methods which are listed in our website. To check more information on this go to page How to Pay. The law of India does not allow Non Indian travellers to make payments in Indian Rupees and if does, the company shall require a Money Exchange Certificate from the traveler to legalise the payment.
The traveler may obtain receipt voucher immediately against all payments made by you to our office. A 'Tax Invoice' is issued by us for all bookings and sent to the customers against full payments, only after completion of the services. If you wish to obtain a copy of your payment receipt or invoice, please write an email to our 'Accounts Department' at accounts@maxholidays.com or call them at 009111 42654565.
Kindly note Goods and Services Tax (GST), which may differ, based on the nature of service purchased, is payable by the traveler, in addition to the cost of the services. It is not only the legal responsibility of the Company to charge such taxes to its customers against the services, but it is also the liability of the customers to pay the same without fail. All our quotes and offers are ‘excluding’ the applicable GST, unless specified, and shall be charged extra at the time of billing. Any changes in the current tax structure or if any new taxes levied by Central or State Govt. shall be payable applicable additionally by the travellers. The following is the list of GST applicable on various services.
From 01 Oct'2023, under new FEMA law by Govt of India, it is mandatory for the Indian residents to pay TCS @ 20% of the total international tour package cost. This amount is payable upfronnt by the Indian residents at the time of payments for their Internnational tour bookings. Read More ..
Making payments : All bank fee and charges for making payment to Max Holidays are to be taken care by the customers. Indian passport holders (living in India or in any other country) maintaining an Indian bank account are eligible to pay in indian currency. Non-Indian passport holders must make payments only in foreign currency (USD/GP/Euro/AUD etc). Payments received in INR currency for the booking of Non-Indian passport holders there will be minimum 5% GST applicable which will be payable by the traveller only. The amount reflected in the bank account of Max Holidays (after deduction of all online bank fee/charges and applicable currency exchange rate) shall be considered the ‘Amount received’ and the same shall be credited to the tour booking account of the traveler. Any difference in the invoice amount and actual amount credited to Company's bank account, remains paybale by the customer/traveller.
Receiving refunds : All payments received by the Company from travellers for thier tour bookings are interest free. The Company shall issue refunds only in Indian rupees, as per the RBI (Reserve Bank of India) rule. For international refunds, the intermediary bank are authorised and shall convert the amount in the currency in which the traveler is authorised to receive a payment. At the time of making a refund the company shall transfer the applicable INR amount and the traveler shall receive amount in his/her bank account in his/her local currency after deduction of intermediary bank fee/charges (if any). All expenses for filling international payment refund forms (15CA/CB) and bank fee for SWIFT payments are to be borne by the beneficiary only in such refund cases.
Unlike other tour and travel packages, the cancellation terms for a Kailash Mansarovar tour booking are strict and it involves financial risk on travellers. Traveler must understand those booking and cancellation terms before taking a decision on bookings. If a traveler do not agree to Company's policies, he/she must not book a trip to Kailash Mansarovar with us. While requesting a booking and paying the booking amount, the traveller acknowledge having completely read and understood (also in a translated version in his/her own language).The traveller further agree to those Booking & Cancellation Policy’ and ‘Terms of Services under his/her free will, vuluntarily and without any coercion or pressure of any kind.
The general terms for cancellation of Kailash Mansarovar Yatra bookings are given under. The same may vary in the booking documents, if the booking is made under any promotional offer or if there is/are any changes mentioned by the Company in the booking documents. The terms of cancellation as mentioned on the Booking Documents will be final and will supersede the clause mentioned herein:
Once the trip is launched, there shall be no refund or adjustment applicable for any ‘un-utilised’ services of the tour. The customers accept not to have any right to claim such refunds or adjustments, during or after the trip, against suchany unutilised service.
As guided and repeatedly informed Kailash Mansarovar travel is full of uncertainties. Change in travel dates and duration is a very common and a well known part of this trip, even when the permit/visa application has been submitted. This is due to several reasons forced by international and local political reasons of China, delay in getting permits/visa, weather issues etc. We strongly recommend that the travellers should not book their flight tickets before receiving the permits to visit Tibet. If the travellers are concerned for increase in flight ticket cost at later stage and he/she/they want to buy their flight tickets by accepting the risk of trip delay or cancellation, we recommend that they should buy only a refundale flight fare with date flexibility option. Such flight tickets does not fall under our tour service / cost list and Max Holidays does not take any responsibility for any loss to the traveller due to such changes/cancellatios. As guided and repeatedly informed Kailash Mansarovar travel is full of uncertainties. Change in travel dates and duration is a very common and a well-known part of this trip, even when the permit/visa application has been submitted. This is due to several reasons forced by international and local political reasons of China, delay in getting permits/visa, weather issues etc. We strongly recommend that the travellers should not book their flight tickets before receiving the permits to visit Tibet. If the travellers are concerned for increase in flight ticket cost at later stage and he/she/they want to buy their flight tickets by accepting the risk of trip delay or cancellation, we recommend that they should buy only a refundable flight fare with date flexibility option. Such flight tickets does not fall under our tour service / cost list and Max Holidays does not take any responsibility for any loss to the traveller due to such changes/cancellations.
Every customer must take a written confirmation from our office for applicable refund against any cancelled trip or services. Such refunds shall be initiated by our accounts department within 15-30 working days after completion of the trip and/or after receiving the same from various parties, vendors and authorities in India/Nepal/Tibet etc. It is to be noted that all payments received by the Company from travellers for thier tour bookings are interest free. The refund will be made by the Company in Indian Rupees only after deducting applicable bank fee/charges, intermediary bank fee, Company service charges (as applicable), trip cancellation fee based on the cancellation policy, Govt taxes and other charges as may occur in sending the payments to the account of the traveller. There is 18% GST (Goods & Service Tax of Indian Govt) applicable on all trip cancellation invoices and also on our consultancy charges which will be chargeable over and above the invoice value.
Note : While requesting a booking, cancellations or refund for Kailash tour package, only the traveller is authorised to sign the documents. No co-traveller, friend, relative (even if he/she is a family member of the traveller) will be authorised to sign booking, amendment, cancellation and refund documents on behalf of the traveller (except for minor travellers where parent's approval and declaration is mandatory). Refund payments against any cancellation of the tour package (or a part of the tour package) must be authorised by the traveller only and shall be paid by the Company only in the bank account of the person who has made the payment to the Company.
At many places, we have mentioned about Force majeure cases, which include unforeseen circumstances and situation beyond the control of the Company and its management or representatives. These Force majeure cases mainly refer to the situations or circumstances including, but not limited to, weather conditions, natural disaster, pandemic situation, lockdown, technical failures, delay in operation of flight or train, bad road conditions, delay in issuing the permit or visa by the concerned authorities, rejection of the entry visa, strikes, riots, war situation, accident, terrorist activity, political closure, not opening of the borders due to lockdown situation or any other reason, industrial disputes, health of the traveler, sudden change in policies of the Govt or concerned authorities in the land of travel, sudden hike in fuel charges, fluctuation in currency exchange rate, any other situation categorically falling under Act of God, misbehaviour or misdeed by any trip participants etc. The traveler must know and understand, that, the Company do not take any responsibility for cancellation or delay (partially or completely) of the trip and also for any additional expense incurred due to such situations or reasons. All additional expense incurring due to any forced change, cancellation, postponement or delay of the trip (or any service) due to Force majeure reasons are to be paid by the traveler only over and above the trip cost, before or at the time of consumption of the service. The Company do not accept any liability to pay for the same. Also once the trip is launched, there will be no refund applicable for any unutilised services, if the trip itinerary is changed, trip is stopped or delayed or cancelled due to any such Force majeure conditions.
Very Important: The above policies and information are designed based on the nature of the travel and also our past experience. We strongly recommend that in additional to the above you also read our trip brochure and additional terms of bookings as mentioned in the booking documents before processing your bookings If you do not agree to our above mentioned policies and Terms of Services or any part or clause of our package services, you must not book your tour with us.
