Kailash Mansarovar Yatra Booking and Cancellation Policy - 2020

While making bookings with us you agree having carefully read, understood, accepted and agreed to all booking terms, company cancellation policy and other information placed on our website, in 'Registration Form & Booking Agreement' and others communication shared with you during the course of correspondence with our team.

Booking and Advance Payments

To reserve a seat in our Kailash Manasarovar Yatra fixed departure tours, one must fill the 'Registration Form & Booking Agreement' and send it to our office along with the advance payment, two latest coloured passport sized photographs of the travelers matching China visa specifications, coloured copies of valid passport, clear copy of valid Indian electrol card (for Indian nationals) and a copy of PAN card of the traveler. All copies of documents must be self-attested by the traveler. A non-refundable advance payment for INR 15,000 or US$300 for overland trip ex Kathmandu, INR 25,000 or US$500 for Helicopter trips via Kathmandu or Lucknow, and INR 50,000 / US$ 1000 for overland trip via Lhasa, Inner Kora tours, VIP Heli trip via Lucknow and VIP fly in / fly out trip via Ali Gunsa must be paid in our current bank account immediately at the time of making booking with us. The advance amount is non-refundable in the event of cancellation of the trip, disregard to the cause of cancellation of the trip. Such non-refundable amount is charged as our professional fee and service charges and the same will not be refunded in any case.

Balance Payments

Full balance payments must be received by us atleast 60 days prior to the yatra start date. No booking will be considered as 'confirmed' unless full payment is received in our bank account before the mentioned payment deadline. It is the responsibility of the traveller to ensure timely payments for their bookings with us. In the absence of timely payments or incomplete information / documents from your end, we retain absolute right to refuse to take you on-board in our group by cancelling your participation. In such case all payments made by you will be forfeited. For more details read the 'Registration Form & Booking Agreement' completely & carefully.

Bank details for payments :

We accept payments through local or national cheques, cash deposit/demand draft, NEFT, RTGS, IMPS in our following bank account.

Account Name : Max Holidays India Pvt. Ltd.
Account no. : 040010200031107
Bank Name and branch : Axis Bank Ltd,
Pitam Pura, New Delhi - 110088
Account type : Current Account
IFS Code – UTIB0000040

Customer residing outside India may transfer the payments to us either via SWIFT Bank or by using their credit cards (VISA/MasterCard) on our 'Secure Online Payment Gateway' backed by Axis Bank. Please click the link below or ask one of our office executive to provide you the details / link for such payment transfers.

All bank fee and bank service charges for sending payment to us or receiving refunds from us shall be payable by the customer only. All credit/debit card payments are subject to 5% online bank fee payable by the card holder in addition to the tour purchase amount, at the time of initiating the online transaction. Payment made by you will be considered ‘received’ only when the same is arrived in our Company’s bank account.

More payment options and information

Invoice and Taxes

A 'Tax Invoice' is issued by us for all bookings and sent to the customers against full payments. If you do not receive the copy of Invoice from our office please write email to [email protected] to provide you with the same. Kindly note Goods and Services Tax (GST) on each payment (which may differ based on the nature of service rendered) is payable by the traveler in addition to the cost of the service purchased.

It is not only the liability of the Company to charge Goods and Services Tax (GST) to its customers against the services but it is also the responsibility of the customers to pay the same without fail. All our quotes and offers are ‘excluding’ GST and shall be charged additionally above the cost of the service/item.

Booking Amendments

It is to be noted carefully that all Kailash Yatra groups are operating on fixed departure basis therefore no amendment for individual is possible before or during the trip. For any amendment required before start of the trip, you must notify Max Holidays Pvt. Ltd. in writing well in advance. Possible amendments shall be made by the Company and any additional expense incurred due to this modification shall be payable by the traveler upon receiving confirmation from our office. However as per the rules of China authorities, if the traveler wish to call his/her/their trip off in any circumstances and want to return, he/she/they must pay immediately a penalty of USD 100 per person to the authority and also bear all additional expenses incurred on them and/or on co-travelers due to his/her/their changes. For pre-travel or on trip changes please read the detailed information printed in the 'Registration Form & Booking Agreement', while signing as while signing this document you abide yourself by those policies set by the local authorities, various vendors and the Company.

Service Upgradation

Kailash Yatra operates in the shape of groups travel only on fixed dates and fixed routes hence no amendment for any individual is permitted for Tibet portion specially. However for Nepal potion we try to meet with your requirements of amendments or upgradation, based on the availability. It is to be noted that for all such changes or upgradation all additional expenses incurred shall be charged extra and payable by the traveler only before consumption of the service/s. We retain absolute right to deny for any modification or upgradation (even if you agree to pay extra) if that is not available when demanded or does not meet with the requirement of the trip.

Cancellation Terms

Unlike other tour and travel packages, the cancellation policy for a Kailash Mansarovar tour is very strict and tough. You must understand them well and agree on the same before booking a trip with us. If you do not agree to those policies, you must not book a trip with us.

Trip cancellation by the traveler : After booking your Kailash Manasarovar tour, if you wish to withdraw your participation at any given time after depositing the advance payments and signing this ‘Agreement’, you must notify our head office immediately through email only (no telephonic cancellations will be entertained). As stated earlier also, kindly take a note that your advance payments made for Kailash Manasarovar tour bookings includes non-refundable amount of INR 15,000 or US$300 for overland trip ex Kathmandu, INR 25,000 or US$500 for Helicopter trips via Kathmandu or Lucknow, and INR 50,000 / US$ 1000 for overland trip via Lhasa, Inner Kora tours, VIP Heli trip via Lucknow and VIP fly in / fly out trip via Ali Gunsa. Other cancellation amount chargeable by the Company to you are as below:

• 60-45 days prior to yatra – 25% of trip cost
• Less than 45 days – 100% of the trip cost
•  Air ticket cancellation as per airline policy

Cancellation of bookings purchased under special deals and offers : The bookings made under ‘Early Bird’ discount, ‘Last Minute’ deal, ‘Loyalty Discount’ and other ‘promotional offers’ etc are bond with strict cancellation terms which are specified in various promotional schemes time to time and they are either non-refundable or they attract heavy cancellation fee. Such bookings come usually with heavy discounts and they are mostly non-refundable, non-adjustable and non-transferable, in the event of cancellation due to whatsoever reasons, unless not specified separately by the Company during bookings.

Cancellation of the trip by Company : In the event when the pilgrim has fulfilled the requirements of all necessary valid documents, health check-ups and payments etc but Yatra has been cancelled by the Company due to non-grant of permit or visa by the concerned authorities (except in force majeure conditions), full balance amount shall be refunded to the pilgrims upon receiving the same from the third parties in India, Nepal and/or Tibet. However the non-refundable amount for service fee and professional charges as explained above repeatedly, will remain non-refundable and shall be debited from the refund amount. For receiving refunds, all bank fee applicable on refund transactions are to be paid by you.

Force majour : As stated above, the trips to Mt. Kailash and Lake Manasarovar are organized in very remote areas of Tibet Autonomous Region in high mountains, under extremely tough climatic conditions and with availability of very basic infrastructure for food, lodging and other tourism services etc. The level of uncertainty in Kailash Yatra is ‘very high’ not only due to climatic conditions but also due to diplomatic reasons, political interference, frequently changing policies of concerned authorities, and local Govt. bodies, delay or refusal in grant of travel permits/visa etc. Our crew members, local partners and staff ensure success and fulfilment of the trip but the same is always subject to such force majeure situations. The Company do not take any responsibility for cancellation or amendment or delay of the yatra (or any part/s of the trip) due to reasons beyond its control which include, but not limited to, climatic conditions, natural hazard, industrial disputes, technical failures, road conditions, flight rescheduling, delay in grant of permit or visa, accidents, political reasons, sudden notifications / announcement from any concerned governmental body or vendor or yatra organizing authorities, medical reasons of your own or any other participant of the group, riots, strikes, etc. No refund in such case will be applicable and shall be at the discretion of the Tibetan agents and other concerned authorities. We shall make utmost effort in claiming the possible refunds but we directly shall not be liable for any refund unless received by us from various service providers such as hotel, transport agents, airlines etc. If the yatra is going and you withdraw your name from the group due to any force majeure reason including delay in receiving travel permit and visa, there shall be no refund applicable. If the yatra is not going on the fixed date, we retain the right to offer you an alternative departure date within the same calendar year on same or other possible route and with different mode of transport etc. All additional expenses for such changes are to be paid by the traveller. Also in force majeure cases, all additional expense such as emergency evacuation, chartering the aircraft/helicopter or a seat, medical expenses for hospitalization, additional stay and food charges, difference in the cost of two trips, change in date of your flights from home location etc shall be paid by you only and not by the Company.

It is strictly recommended that you read to all our booking, payments, cancelation and refund policy and book a trip with us only when you have agreed to those policies. While you contact us for a trip, you confirm having read, understood and accepted to all those conditions of booking and business policies of the Company.

Refunds

Every customer must take a written confirmation from our office for refund against any cancelled trip or service. Such refunds shall be initiated by our accounts department within 30 days after the completion of the yatra of the specific trip and after receiving the same from various parties and authorities in India/Nepal/Tibet etc. All refunds shall be made in Indian Rupees only after deducting applicable bank fee/service charges, company service charges, taxes and other charges as may apply and/or occur. Please note that there shall be no refund applicable for any unutilized service of the trip. The customers accept not to have any right to claim such refunds against unutilized service/s. All refunds and adjustments will be as per the above mentioned cancellation policy.

Unutilized Services

Please note that there shall be no refund applicable for any unutilized service or tour package. The customers accept not to have any right to claim such refunds against unutilized service/s.

Price of the Trip

The price for the Yatra are inclusive of accommodation, food, transport, guides, fuel charges, permit, visa etc. and we take utmost care for not increasing the price for Yatra during the year. But in the cases of hike in fuel price, govt taxes/fee, visa/permit charges, currency exchange rate fluctuation, air fare increase, ground operator service fee increase and others which are beyond our control, Max Holidays retains the right to increase the price of the trip or a part of the trip without any further notice at any time ‘before or during’ the Yatra. Additional payments caused due to such changes/hike must be made by the clients without delay and without fail. Upon your refusal to pay such additional amounts Max Holidays shall retains the right to cancel your trip immediately and all advance payments will be forfeited.

Travel Documents

It is the sole responsibility of the traveler to ensure that he/she is carrying a valid passport, visa, necessary permits, air tickets, travel insurance, medical certificate and other personal travelling documents.

Nepal travel visa - All foreign nationals accept Indians require a valid passport to travel to Nepal. Visa is available on arrival at Kathmandu airport against applicable visa fee and documents. Indian Nationals travelling to Nepal must carry a valid photo identity card (Passport or Voter ID Card).

Tibet/China Travel – A valid visa and permit is necessary for all nationalities for travelling to Tibet, China. Special permits and group visa is mandatory to visit Kailash region. Indian passport holders must present their passport at China Embassy in Delhi before undertaking the yatra. Visa for foreigners and NRIs can be obtained from China Embassy in Kathmandu, Nepal. Please carry 2 passport size coloured photograph for visa application. This procedure may change without prior notice depending on the instructions from concerned authorities and team and must be followed by the traveler without fail.

Medical Declaration

While booking the yatra with us you declare that you are in good health with good mental and physical condition since you are aware of the fact that Mt. Kailash Yatra is a challenging trek and operates in a very high altitude with tough weather conditions and very limited availability of accommodation, eatables and services. You confirm that you have informed to Max Holidays Pvt. Ltd. in writing, about your medical issue/problem which you are aware of. You confirm that the Company and/or its partners, staff, associates etc are shall not be kept responsible for any issue pertaining to your health or/and loss of health/life and any additional expenses incurred due to such cases.

Insurance

Personal travel and medical insurance is not included in our yatra price and it is the responsibility of the participant to carry a valid travel and medical insurance for Kailash Yatra. Make sure that you are fully insured for the entire duration of the yatra in respect of sickness, illness, accident, injury, death, emergency evacuation, loss of personal belongings, and Cancellation / modification of the trip.

Airline and Helicopter

Incases of our prices including the airline ticket charges, we retain the right to change the yatra packaged price anytime before the commencement of the trip incase of any increase in air ticket price by the airline or issuance of another flight tickets due to Cancellation of the flights by airline. Any Cancellation / change in the flight schedule is not the responsibility of Max Holidays and yatra cancelled due to such reasons shall not be considered as yatra cancelled by the Company. During Kailash heli trip and Muktinath trip our price includes return flight tickets and chopper charges for Kathmandu –Nepalganj-Simikot-Hilsa and Pokhara-Jomsom-Pokhara sector but any additional expense incurred due to delay or Cancellation in flight/helicopter service the same shall be borne by the travelers only.

Special Schemes, Discounts & Offers

None of the two (or more) schemes/ offers / deals (including early bird offer, last minute discount etc) can be clubbed with each other or any other offer. All such schemes and offers introduced by us are only promotional offers and the terms of the scheme/s can be changed anytime thereafter without assigning any notice. We also retain the right to withdraw or modify the offers/scheme anytime without assigning any notice. It is totally at our discretion to confirm or reject any booking under such schemes. To bring more travellers we keep floating attractive schemes and offers which may be seen on our website or in our promotional advertisements. While making the query with us, you clearly need to mention the details of our special offer under which you wish to book the trip. Services and bookings for all schemes and offers are subject to availability only. Trips once booked cannot be shifted to any other offer/scheme introduced by us at a later stage. Such deals and offers are a part of our marketing strategy and we retain the right to decide upon the price of the yatra. No claim whatsoever will be entertained in this regard. All bookings, Cancellations and refunds will be only as per the booking agreement signed between the Company and travellers.

'It is strictly recommended that you read to all our booking, payments, cancelation and refund policy and book a trip with us only when you have agreed to those policies. While you contact us for a trip, you confirm having read, understood and accepted to all those conditions of booking and business policies of the Company.'

Right of the Company

We retains the right to :

• Change the departure date or conclusion of the of the trip or
• Change any aspect of the trip or
• Cancel or modify any routes within the trip or objectives set out in the itinerary, or
• Offer substitute or equivalent route or date for the yatra in place of cancelled/modified route or
• Postpone/delay/cancel any aspect of the tour due to adverse or threatening conditions such as weather conditions, snow or icy conditions, political reasons, military directions, terrorist acts, riots, strikes or any other conditions which may be dangerous or hazardous or any other condition which may impact the safety of the participants. The traveler acknowledges having no right to claim any refund in the event of changes/modifications/cancellation/postponement or delay of the Yatra, whether in whole or in part and also no right to claim any compensation for any injury or loss or damage to the person or its belongings or any other additional expenses incurred due to such reasons.
• Max Holidays Pvt. Ltd. and its offices, associates, staff etc retains the absolute right to change/cancel/stop trip due to any governmental travel warnings/advise or non issuance of permissions of the yatra. No refundsshall be applicable in such cases.
• Max Holidays retains the right to cancel the trip of any individual or group incase the traveler does not comply with all the required formalities required by any Nepalese or Chinese authority during the Yatra.
• Any participant not complying with the formalities or not obeying the law of the land or carrying unlawful drugs, political propaganda, firearms or pamphlets will immediately be excluded from the tour and required action from the concerned authorities may be

Third party disputes

Max Holidays while organizing your trips act as a travel consultant and organizer of the trip. We do not own airlines, hotels, vehicles, guides, escorts etc thus will not be responsible for any dispute between the client and these (or any other) party/parties or their management or office or staff etc. However, we shall offer our interference and cooperation to resolve such issues in peace but will not be liable for any kind of loss or damage to anyone’s belongings, health, life etc. We take no responsibility of actions and behavior of the third party.

Risk assumptions and waiver of liability :

While booking the Yatra you acknowledge having understood and accept to assume all possible risks associated with the trip. You confirm that Max Holidays Pvt. Ltd. has made you aware of the same through its websites/brochures/publications and during the course of written / telephonic conversation. You confirm that in the event of illness, accident, weather conditions, political issues, technical failures, flight delays/cancellations and other reasons beyond our control, you will not hold Max Holidays and its agents or offices or staff or associates liable for any loss or damage. In the consideration of Max Holidays accepting your booking and including you in its tour you confirm and release Max Holidays, its staff, offices, associates, partners, agents, guides, other authorities and other all representatives/persons engaged in organization of the trip from all liability, cost, injury, damage incurred or suffered by you directly or indirectly during the course of the trip and resulting to personal injury, loss, illness, death or damage to a person or its properties/belongings. You accept to be aware and liable for any danger and risks associated with the trip and confirm not to make any claim or demand any compensation against Max Holidays Pvt Ltd. and its owners, associates, employees, guides, agents, partners etc. You understand and accept that you are travelling at your own risk.

Jurisdiction :

All disputes arising out of this agreement are subject to jurisdiction of Delhi, India

Very Important : The above terms are designed based on the nature of the trip operated by us in extreme tough conditions and circumstances and our past experiences. Please read our trip brochure and all terms mentioned in 'Registration Form & Booking Agreement' before placing your booking. We suggest that you should not proceed with bookings if you do not agree to the above terms or any part or clause of the above terms.